I am a customer of Wells Fargo or "WF" for short.  It's a good bank.  I can do most things online.  They even have a nice mobile version of their site.  I don't really ever have to go into the bank if I don't want to.  In fact, most of the time I even make deposits at an ATM.  It's simple, and it's quick.  In reality, I can't say enough good about my web/ATM experience with Wells Fargo, BUT (and this is a very large "BUT") I can't stand their in-person customer service.  Here's why: